Shipping policy
Shipping Policy
ENZO AUTOMOBILES
Thank you for shopping with ENZO AUTOMOBILES. This Shipping Policy explains how we process and deliver orders across Bangladesh.
1. Shipping Coverage
We currently deliver within Bangladesh only. International shipping is not available at this time.
2. Order Processing Time
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Orders are processed within 1–2 working days after payment confirmation
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Orders placed on public holidays or weekends will be processed on the next working day
3. Delivery Time
Estimated delivery timelines:
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Inside Dhaka: 1–3 working days
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Outside Dhaka: 2–5 working days
Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.
4. Shipping Charges
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Shipping charges are calculated at checkout or confirmed before order dispatch
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Charges may vary based on location, product size, and weight
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Any applicable COD (Cash on Delivery) charges will be informed in advance
5. Cash on Delivery (COD)
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Cash on Delivery is available in selected areas
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Customers must pay the full invoice amount at the time of delivery
6. Order Tracking
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Tracking information will be provided once the order is dispatched
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Customers can track their shipment through the courier service used
7. Delivery Responsibility
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Please ensure correct and complete delivery address and phone number
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ENZO AUTOMOBILES is not responsible for delivery failure due to incorrect information provided by the customer
8. Damaged or Missing Items
If your order arrives damaged or with missing items:
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Contact us within 48 hours of delivery
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Provide photos or videos as proof
We will investigate and provide a suitable resolution.
9. Failed Delivery
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If delivery fails due to customer unavailability or refusal, re-delivery charges may apply
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Orders returned to us due to failed delivery may not be eligible for refund of shipping charges
10. Changes & Delays
We reserve the right to:
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Change courier partners
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Delay or cancel shipments due to unforeseen circumstances beyond our control
11. Contact Information
For shipping-related inquiries, please contact us:
Store Name: ENZO AUTOMOBILES
Website: https://www.enzoautomobiles.com/
Email: enzoautomobiles.ltd@gmail.com
Phone: 01717934646
Location: Bangladesh